Adobe Customer Journey Analytics Specialist

About Us
Concord isn’t your typical consulting firm; we’re an execution-focused company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

We’re purpose-built, merging the industry’s top specialty companies to amplify our innovation capabilities across Analytics & AI, Data Management & Engineering, UX and Digital Experience, and Technology Strategy & Delivery.

Our Data & Analytics business unit powers insight, experimentation, and personalization for some of the world’s most recognized brands — and we’re expanding our team.

About the Role
We are seeking an experienced Senior Analyst or Specialist to serve as the Adobe Analytics subject matter expert in our Analysis & Experimentation practice. Experience with Adobe Customer Journey Analysis (CJA) is required. In this consultant role, you will leverage your deep expertise in Adobe’s analytics tools and strong analytical acumen to transform complex customer data into actionable insights that drive business growth. If you are highly data-driven, results-oriented, and passionate about using data to improve customer experiences, we’d love to meet you.
 

What You Will Be Doing
(1) Customer Journey Analytics Strategy & Implementation

• Lead strategic client discussions to capture business requirements, then align technical solutions within the CJA interface, including data view configuration, data imports, and components’ configuration, with consideration to both the short-term need as well as long-term scalability.
• Partner with the Analytics Development team to instrument and QA CJA data collection, and to troubleshoot data anomalies.
• Provide hands-on configuration support and ensure that CJA implementations follow best practices for scalability and performance.

(2) Data Analysis & Insights

• Analyze large, multi-channel datasets within Adobe CJA to derive meaningful and actionable insights that inform customer experience improvements and business strategy.
• Map and evaluate customer journeys across touchpoints to identify drop-offs, pain points, and opportunities for optimization or personalization.
• Translate complex data patterns into clear recommendations that drive continuous improvement and measurable business outcomes.

(3) Analytics Reporting & Visualization

• Design and build interactive dashboards and cross-channel reports in Adobe CJA to address key performance questions and KPIs.
• Present actionable insights through intuitive visualizations, ensuring stakeholders have timely access to metrics for data-driven decision-making.
• Work with client stakeholders to define reporting requirements and metrics of success for analytics initiatives.

(4) Data Quality & Governance

• Validate analytics tracking and tagging implementations (pre- and post-production) to guarantee reliable data collection.
• Implement data governance policies and best practices within the Adobe Experience Cloud ecosystem and collaborate with data engineering teams to ingest and manage additional data sources as needed.

(5) Cross-Functional Collaboration

• Act as a liaison between technical and business stakeholders, articulating complex analytical concepts in a clear, concise manner.
• Foster collaboration and act as a trusted advisor on analytics strategy for both clients and internal teams.

(6) Consulting Leadership & Growth

• Support project workstreams and client engagements by delivering high-quality analysis and insights on time and aligned with client goals.
• Demonstrate curiosity and initiative, learning to identify, propose and action on opportunities to increase impact, lead projects and grow accounts over time.

What We Are Looking For

• Experience: 3-5+ years in digital analytics, customer insights, or data analysis, with a proven track record of delivering insights that drive business results. Significant hands-on experience with Adobe Analytics and/or Adobe Customer Journey Analytics. Consulting or client-facing experience highly valued.
• Adobe & Technical Skills: Deep expertise in Adobe Customer Journey Analytics and familiarity with the broader Adobe Experience Cloud ecosystem. Ability to configure CJA Data Views, connections, and projects, and understand how CJA integrates with Adobe Experience Platform (AEP). Basic proficiency in SQL for data querying and manipulation; experience with data scripting or programming (e.g., Python or JavaScript) is a plus.
• Analytical Mindset: Exceptional analytical and problem-solving skills with a data-driven mindset. Proven ability to translate complex data into actionable insights and recommendations. Familiarity with advanced analytics techniques such as cohort analysis, funnel/drop-off analysis, or multi-touch attribution modeling is preferred.
• Communication & Collaboration: Excellent communication and presentation skills, with the ability to articulate analytics insights and technical concepts to both technical and non-technical stakeholders. Experience working in cross-functional teams and client-facing environments is helpful.
• Leadership & Initiative: A motivated self-starter with a track record of taking ownership and driving projects to success. Demonstrated ability manage multiple priorities independently, adapt quickly to challenges and consistently delivery high quality work in a fast-paced environment.
• Education: Bachelor’s degree in Analytics, Data Science, Computer Science, Business, Psychology, Journalism, or a related field (or equivalent work experience). Advanced degrees are a bonus.
• Certifications: Adobe certifications (Adobe Analytics or Adobe Customer Journey Analytics) are preferred. Certification in related Adobe Experience Cloud products (e.g., Adobe Target, Adobe Real-Time CDP) is a plus, though hands-on experience is more important.

What We Offer (W2 Employment)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Job Specifications

• Employment Type: Full-time, permanent employment at Concord
• Salary: $85,000 – $110,000 per year (compensation commensurate with experience)
• Location: Hybrid preferred. Open to Remote (U.S.) for excellent candidates. Major hub offices are located in Kansas City, MO; Minneapolis, MN; and Richmond, VA.
• Requirements: Must be legally authorized to work in the United States without company sponsorship now or in the future.

Consideration will be given to candidates with a range of experience levels, provided they can demonstrate the required skills and expertise for this role. We encourage passionate analytics professionals of all backgrounds to apply and grow with us.

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More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.

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