Concord USA

Delivery Operations Analyst and Office Manager

Richmond, VA - Full Time

About Us

Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

We are seeking a Delivery Operations Analyst and Office Manager to join our Richmond, VA office. This hybrid role combines delivery operations with office management, offering a unique opportunity to drive operational excellence while ensuring a well-functioning and welcoming office environment.

The ideal candidate is a detail-oriented problem solver with strong systems knowledge, advanced Excel skills, and a passion for creating smooth processes and positive environments. You will work across Delivery, Finance, People Operations, and other business units while also managing the daily needs of our office space and team.

What You Will Be Doing

Delivery Operations

  • Support operational processes across teams with a focus on delivery execution and cross-functional coordination.
  • Manage and analyze data using advanced Excel to support reporting, tracking, and decision-making.
  • Contribute to system administration efforts; assist in maintaining and improving internal systems and tools.
  • Collaborate with internal stakeholders to support operational efficiencies and help ensure seamless workflows.
  • Help maintain data quality and documentation to enable accurate forecasting and performance tracking.

Office Management

  • Oversee facilities and vendor management for the Richmond, VA office.
  • Coordinate event logistics, including ordering food and supporting team gatherings or office events.
  • Ensure the office is consistently stocked, clean, and organized.
  • Accept deliveries and handle ad-hoc office requests as needed to support team productivity and experience.

What We Are Looking For

  • 5 years of experience in delivery operations, business operations, or program management, preferably in a consulting or agency environment.
  • Proven experience with advanced Excel (pivot tables, VLOOKUPs, dashboards, etc.) is required.
  • Previous system administration experience is preferred, particularly in supporting internal tools or platforms.
  • Experience with Salesforce or other CRM systems is a plus.
  • Strong organizational skills and attention to detail; able to manage both ongoing ops work and immediate office needs.
  • Comfortable working independently and handling a mix of operational and facilities-related responsibilities.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Business, Operations, Communications, or a related field.

What We Offer (W2 Salary)

  • Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
  • Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
  • Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
  • Disability Insurance: Short- and long-term coverage, fully paid by the employer.
  • Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
  • Employee Assistance Program (EAP): Access to personal and professional support resources.
  • Career Growth Opportunities: Pathways for advancement and skill development.
  • Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
  • Paid Time Off and Holidays (Only W2 Salary*): PTO policy and paid company holidays.

Additional Information

  • Employment type: Long-term full-time role.
  • Salary range: $60,000 - $75,000.
  • Location: On-site presence required in Richmond, VA.
  • Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

***

More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.

***

Apply: Delivery Operations Analyst and Office Manager
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