Cybersecurity Customer Trust & Assurance Consultant

Location: Remote, US only
Contract Type: Contractor
Targeted start date: Immediate
Rate: $70 - $85/hr W2 hourly // $80 - $100/hr C2C. Compensation will be determined based on relevant experience, skills, and overall qualifications.
Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

About Us

Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

About the Role
We are seeking a highly motivated and detail-oriented contractor to join our Customer Trust and Assurance team, operating within a dynamic and growing cybersecurity program. This role focuses on supporting our customer assurance activities—primarily by responding to security-related Requests for Information (RFIs) for our products and services. Think of it as the “reverse side” of Third Party Risk Management (TPRM): instead of evaluating others, you’ll be showcasing our own controls and posture to assure our customers of their trust and safety in our platform.

This is an exciting opportunity for a cybersecurity generalist with a solid foundation in IT and security concepts, exceptional communication skills, and the ability to work in a fast-paced, customer-facing environment. Fluency in French and residency in Europe are required. The position is available for immediate start.

Key Responsibilities

• Respond to customer security RFIs, questionnaires, and due diligence requests related to the organization's security, privacy, and compliance posture.
• Collaborate with internal to gather and validate responses.
• Leverage and support update of central repository of answers to streamline response times and ensure consistency across responses.
• Interpret and communicate technical concepts to non-technical customer audiences in a clear and concise manner.
• Support ad hoc customer trust and assurance projects, including audits, certifications, and process improvements.
• Ensure timely and accurate delivery of all responses, tracking customer deadlines and response status.

Required Qualifications

• 5+ years of experience in IT, cybersecurity, or a related technical field
• Experience with customer relationship/responses and/or sales related pursuits
• Strong understanding of core security concepts (e.g., access controls, encryption, risk management, security frameworks).
• Excellent written and verbal communication skills, with the ability to convey complex topics clearly.
• Proven experience working with customer trust, assurance, security questionnaires, or security documentation.

Preferred Qualifications

• Experience responding to RFIs, or other industry-standard questionnaires.
• Familiarity with security and privacy frameworks such as ISO 27001, SOC 2, NIST CSF, GDPR, etc.
• Background in SaaS, cloud security, or product security is a plus.
• Familiarity with tools like ServiceNow, JIRA, or customer support ticketing systems.
• Strong organizational skills and experience working cross-functionally.

• Responsive, accountable, self-directed, and with a great work ethic. 
• Confident talking to customers about security and passionate about technical solutions. 
• A strong communicator, both written and verbal. 
• Able to collaborate with a cross-functional team across different locations. 

What We Offer (W2 Employment)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

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Concord is an execution partner helping organizations drive digital transformation, modernization and scalable technology solutions. We deliver real results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!