End-User Solutions & Training Lead

Tucson, AZ or Pleasanton, CA, CA
Contracted
Experienced

About Us

Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experience, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

About the Role

We are seeking an experienced End-User Solutions & Training Lead to support the rollout and hypercare of our cutting-edge Digital Lab technologies. This role will focus on training delivery, end-user adoption, change management, and support activities in a scientific and technical environment. The ideal candidate combines strong project leadership with a solid understanding of training design, scientific systems, and stakeholder management in global environments.

What You’ll Be Doing

  • Lead implementation of training strategies, including eLearning modules and in-person/classroom sessions.
  • Collaborate with trainers, facilitators, subject matter experts (SMEs), and learning teams to ensure effective knowledge transfer.
  • Support user readiness and adoption across scientific and technical functions.
  • Drive hypercare phase activities including triaging tickets, managing communications, coordinating issue resolution, and handling escalations.
  • Work closely with support teams and end users to ensure a smooth post-launch experience.
  • Gather and analyze end user feedback, support data, and usage metrics to inform feature improvements.
  • Collaborate with product and technical teams to define new or modified system functionalities.
  • Contribute to project delivery using Agile and SAFe methodologies.
  • Support timelines, task tracking, cross-functional collaboration, and risk mitigation activities.
  • Support change initiatives related to the adoption of new tools and technologies.
  • Develop and execute change management strategies in collaboration with organizational change experts.

What We’re Looking For

  • Proven experience implementing training programs for end-users, including eLearning and in-person delivery.
  • Hands-on experience with hypercare or post-rollout support models.
  • Strong project coordination skills, preferably in global programs.
  • Bachelor’s degree or higher in a scientific, engineering, or technical discipline.
  • PMP, SCRUM, SAFe Agile and/or Organizational Change Management (OCM) certification is preffers
  • Experience working in scientific R&D or lab environments.
  • Familiarity with digital transformation initiatives in regulated industries.
  • Ability to work on-site in either Tucson, AZ or Pleasanton, CA.


What We Offer (W2 employment)

  • Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
  • Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
  • Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
  • Disability Insurance: Short- and long-term coverage, fully paid by the employer.
  • Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
  • Employee Assistance Program (EAP): Access to personal and professional support resources.
  • Career Growth Opportunities: Pathways for advancement and skill development.
  • Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
 

Additional Information

  • Job Title: End-User Solutions & Training Lead
  • Location: On-site in Tucson, AZ or Pleasanton, CA (Bay Area)
  • Employment type: Contract (W2 hourly)
  • Rate: $65 - $80/hr
  • Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

***

More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.

***

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